Yes, it is necessary to log into your Prideska account to shop, it is fast and convenient and provides extra security. You will have access to a personalized shopping experience including notifications, promotions, recommendations in emails etc

We send you emails to notify you about the amazing stuff we are doing to make great products available for you. If you wish to unsubscribe from the promotional emails, please contact our Customer Experience team either via in-app Chat or email at support@prideska.com for further help.

- Check the login credentials through which you created the account. If still does not work You can reach out to our support team via mail at support@prideska.com or the chat option on the Prideska app/website.

Right now we don't have the function for you to update the new number on the app without being logged into your account so you have to reach out to our customer experience team at support@prideska.com or via. chat option on the app/website

- Once you have successfully placed your order, we will notify you via WhatsApp/SMS and an email will be sent out to you with the order number.

Yes, we do offer Cash on Delivery on every product. However, availability of the ‘Cash on Delivery’ depends on the courier services delivering to your location. If the COD facility is not provided by the courier, then it would not be available. Also, below could be some other possible reasons for this. 

1. There is a limit of 3 orders on COD payment mode that you can place at a time. 

2. If you have previously rejected to receive the delivery of multiple orders 

3. If you have multiple orders returned in the past. 

No, currently we do not charge any COD service fee. 

There are different payment options which you can choose to pay while placing your order. 

1. Credit/Debit Card 

2. PayTM Wallet 

3. Net Banking 

4. UPI 

5. EMI 

6. Cash on Delivery 

We do not accept payment for international cards yet. We will update when we start accepting the international cards. 

There could be multiple possible reasons for the declined payment. Please ensure the following information are correct. 

1. Check the card details to make sure the information is correct, e.g., the expiry date and your billing address. (Common problems include incorrectly spelled name) 

2. Make sure you enter the security code correctly - that's the three-digit numbers on the back of your card. 

3. Your card issuer may have declined your payment. Please contact your card issuing bank. 

4. Check if your card has not expired and is still active. 

We aim to deliver your complete order within 8-13 business days. It may vary slightly depending on the location. You can check the delivery timelines on the product page while selecting the item.

- Our standard delivery timeline is between 8-13 business days, The fast delivery timeline is 3-5 business days. It may vary slightly depending on the location.

- You can also check the current status of your order in your Prideska Account.

- Track your order by clicking here

- You can see the current status of the order and if it is shipped, it will show you the tracking number to track your order. If your estimated delivery date has passed and you haven’t received your order, Please reach out to the Customer Experience team via mail at support@prideska.com or the chat option on the Prideska app/website.

- Fast delivery refers to express shipping wherein your order gets delivered in 3-5 business days.

- It may vary slightly depending on the location. You can check the delivery timelines on the product page while selecting the item.

- Standard shipping refers to regular shipping and it takes between 8-13 business days.

- It may vary slightly depending on the location. You can check the delivery timelines on the product page while selecting the item.

Currently, we do not have our own courier partners, it's a third-party courier service due to which we are unable to share the contact details. However, the field executive will call you before the delivery or pickup.

When your order contains some products under "Fast Delivery" and some under "Standard Delivery", the order will be split into 2 parts and delivered as per the fast and standard delivery timelines.

- Once the order is placed, both orders will be listed separately on the order details page.

- You can identify the orders by the estimated time of delivery under the “Order Status” option.

Products available under "Fast Delivery" will show delivery timelines of 3-5 business days on the product page.

You can check the current status of your order in the 'Orders' menu of the Me section in your Prideska Account. Click here to track your order.

If your tracking information shows that your package was delivered, but you can't find it:

- Check your phone for any notification about attempted delivery.

- See if any of your neighbors/friends/relatives/house owner/security guard has collected your product on your behalf.

- Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your order, please reach out within 48 hours to our Customer Experience team via mail at support@prideska.com or in-app chat option.

There may be different possible reasons for the delivery to fail while attempted by courier partners.

1. Wrong and incomplete address

2. Customer Unavailability/Incorrect Phone Number

3. Entry Restricted Area

4. Cash not available during delivery (For COD Orders)

5. Customer moved/shifted

- If the delivery fails we will notify you about it with the failure reason. The delivery partner will try to deliver the order the next day.

- Please note, that the order will be returned if the delivery fails on multiple attempts.

- Our delivery partner will always make multiple attempts to get your order delivered. However, even if the order remains undelivered after multiple attempts, it gets returned to our Warehouse.

- You may contact our Customer Experience team via Chat or email us at support@prideska.com for further help.

- We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day.

- So if you have missed the delivery please do not worry, we will try to make an attempt again.

- As per company policy, a shipment cannot be opened before delivery. Please accept the shipment in closed condition.

- For any clarity, please reach out to the Customer Experience team via mail at support@prideska.com or chat option on the Prideska app/website.

- You can contact our Customer Experience team with the details, and we will get in touch with the courier service provider to resolve your complaint.

- You can connect with the team via mail at support@prideska.com or the chat option on the Prideska app/website.

Please follow the simple steps mentioned below to submit your return request within 10 days from the order being delivered –

1. Click here to go to the order list.

2. From the order list, select the order you want to apply for return

3. In the return application, select the products and quantity you want to return. In case of multiple products, please apply for a return for each item by clicking on the return option against the item.

4. Select the reason for return and write some details about the issue you have faced

5. Upload images for our team to review your request

6. Provide required details like pickup address, expected time for pickup and bank details in case of a COD order

7. Submit the request.

- All you need to do, is update your bank details while applying for a return.

- You can also reach out to our Customer Experience team for more clarity via mail at support@prideska.com or chat option on the Prideska app/website.

The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories. For more info on returns, please check our Return Policy by clicking here

Yes, the free products were given as part of the products you have ordered, so they need to be returned along with the product.

- We do not have the facility to exchange the products for changes in size or colour.

- We may have this facility in the future and when we do, you'll be the first to know. If you want to change your product, you can apply for a return and refund and place a new order for the bigger/smaller size or different colour depending on the reason you want to exchange the item.

- For more info on returns, please check our Return Policy by clicking here

We strive to deliver your order in the best quality and condition possible. However, if you discover any issue with the product ie it's damaged/wrong/defective or stained, please apply for a return from your Prideska app/website with the below details:

1. Printed Invoice

2. Product(s) Received

3. Product Tags (with the barcode & SKU ID).

- Please check the images in a way that shows the damage/defect or stain clearly for our team to review and process your request.

- Please ensure to attach multiple images to show the issue clearly.

- Yes, you can change the address for the pickup depending on if the new address is serviceable for pickup.

- The address cannot be changed if the new address is not serviceable. While applying for a return, you have to provide the pickup address, you can add a new address and submit your request.

- Once your return request is accepted, our courier partner will be assigned for the pickup of the item within 24-48 hours from the date the return request is accepted.

- During the pickup, the product will be checked by the field executive. Once it passes the quality inspection, your refund will be initiated immediately.

- If your return does not pass the quality check at the time of pickup, you will be notified immediately.

- You can also reach out to our Customer Experience Team via mail at support@prideska.com or chat option on the Prideska app/website.

- This may have happened, if the reason you have selected does not suggest the same with the images you have uploaded while applying for the return.

- We request you to please ensure that you select the correct reason and upload clear images showing the issue precisely. At times if the images are not clear, the return request will be rejected, and you will be asked to apply again and upload clear images.

- Please make sure all tags and plastic seal are attached to the product.

- We make three attempts to pick up the item. If the item is not picked up on the third attempt, the Pickup request will be marked as failed.

- You can initiate a new return request if the item meets the return criteria and is within the specified return period.

- You can also reach out to the Customer Experience team via mail at support@prideska.com or chat option on the Prideska app/website.

Once the product passes the quality check at the time of pickup, the refund will be initiated immediately. The amount is expected to be reflected in your bank account within the following timelines –

1. NEFT/Online Refund (UPI, Wallet) – 5 to 7 days post-processing the refund, depending on your bank partner

2. Paytm Wallet – 1-day post-processing the refund

We will offer a full refund for all returnable items, excluding shipping fees, non-refundable items. Coupon codes will not be refunded as monetary value.

You may have not received the refund due to the following reasons -

1. There may be some technical glitch or failure at your bank's end.

2. The bank account details shared by you were incorrect/invalid. Hence, the refund was not processed.

For more clarity, we would request you to please reach out to the Customer Experience team via mail at support@prideska.com or chat option on the Prideska app/website.

- You can apply for a return from your app/website for each item by tapping on the return option against the item as per the return policy. 

- When you apply for multiple items return, we may pick the items in multiple AWBs and one order can split into multiple returns depending on the number of items you have applied for. We can pick 2 items in one return.

The Convenience Fee charged by Prideska constitutes one of the following:

1. Platform charges: A service charge levied for rendering pre and post order services including but not limited to brand aggregation, technical expertise and pre/post-sales support and assistance.

2. Shipping charges: A value added service charge levied under one of the following specific circumstances:

- Orders below INR 990. Please note that the applicable threshold value is calculated exclusive of any applicable ‘Coupon Benefit' on the order. 

- Towards providing platform services pre and post order including but not limited to, higher than average returns. 

1. If the order is lost in transit or undelivered to the preferred location because of a logistics issue at the location, the complete order amount will be refunded if paid online.

2. If a customer rejects an order at the time of delivery of the item, the Convenience Fee will not be refunded.

3. If a customer cancels an order partially or returns an item, the Convenience Fee will not be refunded.

4. Convenience Fee, as applicable, will be refunded in case of a full order cancellation.

5. For accounts whose return behaviour does not adhere to/violates Prideska’s fair usage policy, shipping or convenience fee will be non-refundable irrespective of order value*. 

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

- Yes, we always try to restock the items which have been marked as “Sold Out”. Please keep checking out our app or website frequently for restocks.

- To get notified about the availability of the products, you can opt for the “Notify Me” option by selecting the product's required color and size & we will notify you about its availability through notification on your registered phone number.

- However, if an item is Sold Out for a few weeks, it is likely to be removed from our platform.

- You can get help from our "Get Size Help" option available on the product page, where you can add your body measurements and you will get the size recommendation accordingly.

- You can also refer to our size chart available for each product on the product page and take your measurements as per the size chart and compare with it to select the right fit for you.

- This will help you to select the size that best fits your body.

- When a product is no longer available with us due to discontinuation or stock shortage, it's labeled as 'Out of Stock'

- To get notified restocks, you can reach out to our support team on support@prideska.com or via. chat option on Prideska app or m-site

- There may be some deviation between product color and picture color due to lighting problems.

- The product shoot happens in a very bright light which might give a darker appearance to the product.

- Keep the product clean and toss it into your machine - Never EVER dry-clean our products, tumble-dry or bleach them.

- Cotton- they withstand most and can be washed, dried and heated without too much worry.

- Sequins- Please turn the garment upside down when washing.

- Avoid mixing materials in the washing machine.

- Don’t wash cotton, synthetics and wool together, they don’t like it and will start pilling to prove it.

- Wash cold - With some laundry detergents, you get just as great results even if you wash at lower temperatures – better for the environment and better for your clothes.

- Hang your products out to dry and avoid direct sunlight to avoid color fading.

- Tie Dyed- wash them separately to avoid any colour bleeding on other products.

- Products spliced with multiple colours will have a slight bleeding phenomenon, showing individuality, which is why wash care is important. Please pay attention to washing separately from other dark products.

- The whole piece of fabric is printed with patterns - There could be a slight colour and pattern distribution that cannot be the same as the website images. Each piece is unique but the chances of that are close to none.

- Tye-dyed products are made from a special dyeing process, each piece has a unique colour distribution effect.

- For Denim, because of the workmanship process, the printing on denim products may be dyed by the colour of the denim itself, but the chances of this are close to none.

- Every denim product will be different due to its combination of washing and manual craftsmanship - Each piece is unique; It's normal if the colour fades post multiple washes, but chances of that are close to none. Denim tolerates both washing and drying pretty well. - However, pre-washed and raw denim need different approaches.

- Turn all denim inside out and wash either by hand or by machine on a cold and delicate cycle.

- Take out from the machine as soon as you can and hang to dry (goodbye creases).

- Don’t tumble dry, especially if there’s a bit of stretch in there.

- Raw denim dye transfers easily to light surfaces: underwear, shirts, trainers, and furniture. Be careful where you sit.

- Make sure to wash your raw denim alone or with similar colours, as the indigo will bleed.

- Hang to dry and place a newspaper underneath to catch any dripping dye.

- Here's a pro tip- Never iron less-than-clean clothes. The heat from the iron can bring out stains and smells and make them stick. If you’re uncertain how your delicate clothes will react, place a clean cloth on top and iron through that.

- You can also turn your garments inside out & iron them.

- Cotton: Ideally ironed at medium temperatures Polyester: Ideally ironed at low temperatures.

- Synthetic fibers don’t crease or wrinkle a lot, in fact, in many cases, you may not need to iron the garments at all. Drying on hangers is often enough.

- Cotton & Polyester: it's a mix of both & can be ironed at medium or high temperatures.

- Cotton & Linen: it's a mix of both & ideally ironed at medium temperatures, Iron when damp to create steam and ease the process. Spray with additional water if needed.

- Woolens: ideally ironed at low temperatures

Steam is a quick and easy alternative to ironing. Use long and slow movements so the steam really penetrates the fabric and eases out any creases.

- Cotton: Comfortable feel & high sweat absorption.

- Polyester: Strong breathability, every synthetic material is different, some of them are very durable, others more sensitive.

- Cotton & polyester: Good body comfort & high breathability.

- Cotton & Linen: Sometimes rough or casual feel & good breathability but wrinkle resistant & easy to care for.

- Wool: These products will have good flexibility in terms of sizes and comfort feel.

- An easy way to calculate your size is to use our Size Guide which is there on all of our product pages.

- Please note that same-size garments may still vary depending on fit. Prideska follows the standard body measurement lists, based on average body measurements for all sizes.

- For some products, we specify measurements in cm/inches on the product page to give you an understanding of the model or fit for that specific garment.

- Note that these measurements may vary a few centimeters/inches up and down depending on the material used in its production.

- We are examining our entire size range offer for the future. 

- We will be listening to our customers’ feedback to prepare for the year.